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For example when you create a Bug in Jira it is automatically synchronized to Salesforce, and the Jira issue now contains a link to the Salesforce Case.
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You can also click on “Open CRM Details” to see additional functions.
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The “Resync Jira Issue” will sync the issue to Salesforce again (maybe the previous sync failed).
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The following illustrates the result of linking an Account to the Jira Issue.
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Create a Jira Issue from a Salesforce Case
A Salesforce user can also create a Jira issue by first creating a case in Salesforce. This will then create an issue in Jira - a clone of the Salesforce case. The Case can be synched to Jira automatically using a Case trigger, or manually by pressing the “Sync Jira” link.
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Note there is a custom field on the Case record - “Jira Issue Key”. This is used to track the Jira issue that is linked to this Case. Do not edit this field. |
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