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This is the Frequently Asked Question (FAQ) page.

This page will be updated frequently and is a work in progress.

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Usage

QuestionAnswer
What Atlassian products does Go2Group SSO integrate with?
  1. JIRA
  2. Confluence
  3. Bamboo
  4. Stash
  5. Crowd

Please view the Version Matrix to find out the exact version of the Atlassian tools we support

Your administrator confirms that the installation is successful and should work as intended. However, you still cannot login into the supported applications

Please try to clear your browsers cache including it's cookies

Instead of specifiying the username in the configuration, I want to authenticate users based on email addressThis is possible. The client-cert.properties allows you to change the configuration to search for users using an email address instead of using and regexing the value

 

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Installation

QuestionAnswer
What is the prerequisite for installing the solution?
  1. Go2Group does require users to have a functional web server (e.g. Apache or IIS or nginx) that is already tied with DOD Root Certificates and SSL before the installation progress can proceed.
  2. Please review the Version Matrix for the supported platforms
Which application does user, group and membership management?

There are two options here.

  1. Crowd
  2. LDAP/AD

Users are encouraged to let Crowd or LDAP/AD manage users, groups and membership

How do I redirect user to my SSO page?There are the params to change in seraph-config.xml
  • login.url
  • link.login.url
  • logout.url
How do I disable the login gadget?

There is a tag to change in $JIRA_HOME/atlassian-jira/WEB-INF/classes/jpm.xml

        <property>
            <key>jira.disable.login.gadget</key>
            <default-value>false</default-value>
            <type>boolean</type>
            <admin-editable>false</admin-editable>
            <sysadmin-editable>false</sysadmin-editable>
        </property>

Change the default-value from false to true

 

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Troubleshooting

QuestionAnswer
Need more logging?
  1. For JIRA
    1. Turn the logging level to DEBUG (https://confluence.atlassian.com/display/JIRA/Logging+and+Profiling)
    2. Aim the logging package to com.go2group.cca and com.go2group.jira
  2. For Confluence:
    1. Turn the logging level to DEBUG (https://confluence.atlassian.com/display/DOC/Configuring+Logging)
    2. Aim the logging package to com.go2group.cca and com.go2group.confluence
  3. For Stash (Not available at the moment; Tracked at
    Error rendering macro 'jira' : Unable to locate Jira server for this macro. It may be due to Application Link configuration.
    )
  4. For Bamboo
    1. Turn the logging level to DEBUG (https://confluence.atlassian.com/display/BAMBOO/Logging+in+Bamboo)
    2. Aim the logging package to com.go2group.cca and com.go2group.bamboo

 

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Pricing and Licensing

QuestionAnswer
What is the price for the solution?Please refer to the Tiers, Pricing & Examples page to understand how much you have to pay for the license
How long is the licensee valid for?

The license generated is based on the number of years purchased

At the end of the of the license, the product will cease to function

What kind of licensing model does this solution use?The licensing model which is used is a subscription based. Licenses are required to be renewed before it expires

 

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