Support
- Former user (Deleted)
Go2Group provides technical support for its entire line of products, including Go2Group synapseRT. To help resolve your issue quickly, please provide the following information from your JIRA environment in a ticket on our support site.
Looking to set up a complimentary support session with Go2Group?
Request | Location | Notes |
|---|---|---|
atlassian-jira.log | In JIRA, Administration > System Info then scroll down to File Path section. | Please change the log level by adding "log4j.category.com.go2group=DEBUG, console, filelog" in log4j.properties. Restart JIRA and run some test cases. You can find log4j.properties in <JIRA_HOME>/atlassian-jira/WEB-INF/classes. |
synapseRT Version | JIRA > Administration > synapseRT Configuration |
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Go2Group technical support is available by telephone, email, and a Go2Group synapseRT-specific customer support ticket system:
- By ticket: support.go2group.com (Please attach log file above when opening a new ticket)
- A self-created customer login is required to access the support site above.
- By telephone: +1 877 442 4669
- By email: support@Go2Group.com
For sales support, please contact us on:
- By telephone: +1 877 442 4669
- By email: sales@Go2Group.com
Complimentary Go2Group Support Assistance
Need assistance via GoToMeeting? We're here to help! Go2Group provides complimentary one-hour support sessions aimed at standing up your implementation of Go2Group synapseRT.
Simply contact us with a few times that you are for one (1) hour over the next few days, and we'll take the next steps to set up a time that is mutually agreeable. In addition to your availability, kindly provide responses to the following questions to help us prepare for our discussion:
- Your Timezone
- Version of JIRA
- Version of Java
- OS of JIRA Servers
- Do you have admin access to JIRA, including ability to install files on servers and restart applications?